Fitness Reframed
Support
Hit a snag? Most issues fall into the categories below. If your question isn't here, email admin@fitnessreframed.app and we'll get back to you within two business days.
I tapped Connect Apple Health but no steps are showing up.
Apple's privacy rules don't tell apps when you decline read access,
so Fitness Reframed verifies by reading recent steps. If you don't see steps,
open Settings → Health → Data Access & Devices → Fitness Reframed
and make sure Steps is enabled. Then tap Connect Apple Health
again.
Why does Fitness Reframed only count steps from when I connected?
On purpose. Your past walking history is yours — Fitness Reframed doesn't import it. Every step from the moment you connect is what counts toward your journeys.
How do locations work? Do I have to pick one?
No. Every step you take advances every location at the same time. Open the Locations tab to see how far each card has progressed. There's no slot to manage and no journey to lock in — your daily walking pushes the whole map forward.
What are units and how do I earn them?
You earn one unit for every 100 steps walked, automatically. Spend units to customize your location cards — frames, art styles, holographic effects, and full-art layouts unlock as you level up each card. You can also buy unit packs from the Store tab.
I bought a unit pack but didn't see my balance go up.
Apple sometimes takes a few seconds to deliver the receipt. If your balance still hasn't moved after a minute, force-quit the app and relaunch — the purchase will be re-delivered. If that doesn't work, email us with your Apple receipt order ID.
Can I sign in on a new phone and keep my journeys?
Yes. Sign in with the same Apple ID. Your journeys, completed walks, units, and owned locations all live on our server tied to your Apple ID — they follow you anywhere.
How do I delete my account and data?
In the app, tap the gear icon in the top corner of any tab, scroll to Privacy, then tap Delete account and confirm. Your account, progress, and units are erased immediately. If the in-app option doesn't work for you, email admin@fitnessreframed.app from the address on your Apple ID or Google account and we'll delete your record within 7 days.
I have a feature request / found a bug.
Email admin@fitnessreframed.app. The best bug reports include your iPhone model, iOS version, what you did, and what you expected to happen.